Here at Yumi, we pride ourselves on excellent customer service.

That’s why we offer a range of delivery options via our fulfilment partner. All orders, regardless of location, are now shipped from our UK fulfilment centre.

If you order by the cut off (4PM GMT) on a weekday, we will ship your parcel on the same day. Otherwise it will be shipped the next working day. If you order after the cut off on Friday your parcel will be collected on the following Monday.

Please note that whilst we promise to ship your order quickly, delivery times are not guaranteed and some parcels can occasionally take longer to arrive.

 

 ----------------------------

   

Locations

USA

All parcels will be sent - from the UK - via Royal Mail International tracked service. The cost of this service is $9.95 and has a maximum weight of 1kg. This is roughly 3 bottles of gummies.

 

Europe

All parcels will be sent - from the UK - via Royal Mail International tracked service. The cost of this service is $9.95 and has a maximum weight of 1kg. This is roughly 3 bottles of gummies.

Note, our shipping costs do not include any charges levied by Customs in the destination country, nor do we accept responsibility for paying these.

 

Rest of the World

All parcels will be sent - from the UK - via Royal Mail International tracked service. The cost of this service is $9.95 and has a maximum weight of 1kg. This is roughly 3 bottles of gummies. Shipping can take up to 3 weeks to arrive to certain countries and locations. 

Please note, our shipping costs do not include any charges levied by Customs in the destination country, nor do we accept responsibility for paying these.

 

Domestic

You have the choice between three different courier partners: EVRi, Royal Mail and DPD. Express (next day) shipping costs $4.95. Standard (two day) costs $3.95, or is free on orders over $35. Our premium DPD (next day) offering is $6.95 or is free on orders over $125. 

Parcels sent to Northern Ireland, the Isle of Man, Isles of Scilly, the Channel Islands, and certain parts of Scotland may take longer to arrive.

  

----------------------------

 

FAQs

How will I know when my order has been dispatched?

An email will be sent to you within 24 hours of dispatch with your tracking number with the courier you selected.

 

Help! I haven't received my parcel, what should I do?

Please contact us within 30 days of placing your order and we will do anything we can to help. You can also contact your selected courier directly and they each have a specific, simple procedure that we follow in the event of a missing parcel.

For international deliveries, if your item is not delivered and is returned to us, we will issue a refund minus the cost of postage. Your international parcel will be deemed lost after 21 days from shipment date.

 

What if my gummies are confiscated by customs?

Please note that we ship a variety of gummy products internationally. We always make sure to provide a customs declaration form to speed up processing. However, due to the often changing laws regarding some of the products and their labelling that vary within countries and even federal territories, we cannot offer compensation in case the product is seized by customs authorities, so please check the legal requirements in your country before placing your order.